Service and Support

Implementation Project
The implementation project is based on an agreed scope and time period, as the result of a site survey and health analysis.
The project will consist of an experienced systems engineering resource. A senior project manager would also be assigned to supervise the project. The project would be formally controlled through a project plan, with identified deliverables, objectives, responsibilities and time plans specified. The final scope would be agreed at the project kick off meeting and progress monitored with a weekly on site project meeting.
Mainguard Technologies will always try to complete projects earlier than agreed and will bring work offsite wherever possible to reduce unnecessary overhead costs and also to optimize utilization of resources on the project.
(Anton. We need to set up some sort of fancy project diagram here. See attached project Mgmt course about page 5 or so. Something like that)
Project Methodology

The MPM (Mainguard Project Methodology) program that is utilised to control all our projects, is a unique 7 step programme to ensure the client value for Money
The MPM program is about customer satisfaction. We aim to have the clients company up and running with one of our APMS products in the shortest possible time.
Mainguard Technologies will remove the pain of implementation, allowing the client to free up its resources to do what they are employed to do.
Mainguard Technologies System Engineers are fully experienced with their product knowledge and our area of expertise is with Asset Performance Management Systems.
The MPM program will save the clients company time, effort and money.

Service Level Agreement (SLA)
Our SLA provides an essential tool to ensure the continued success of the implemented product and is also the tool to drive the ongoing Continual Improvement projects and efforts towards the ultimate goal of World Class maintenance. The SLA provides a basic agreement for ongoing support and service and in addition also includes the following:

Contracted hours of support and service
A Management Information System consisting of a full set of easy to use reports and graphs with drill down functionality
Basic KPI’s (Key Performance Indicators)
Added Value System Modules
System audits and reviews

The management reports and added value system modules can be customized within the scope of the SLA to suit your specific requirements.
The added value modules are provided free with the SLA and are in addition to the standard modules within the APMS. They allow the client to expand the system to shop floor users easily, effectively and without incurring the cost of additional APMS seat licenses.

Outsourcing Service
Industry and technology today are moving forward faster than ever before, and the need to have availability and access to up to date information, is vital to the ongoing success of any operation.

Many companies however, lack the resources to run the system, and the skilled resource to analyze the information, to enable compliance to be achieved, and for the program to move forward on a continuous improvement effort.
Over and above these factors, is the impact of regulatory authorities, and client audits, putting the spotlight and focus, firmly on maintenance. The impact of non- compliance means lost business and in more drastic cases, companies having to close their doors.
The Mainguard Technologies Remote Service is a unique, cost-Effective outsourcing alternative, this problem, provide with a competitive edge, to maximize your asset performance.
MT Remote Service will take total responsibility for the management, administration, operation and maintenance of the client Asset Maintenance Management system, in order to positively impact the organizations bottom line, by keeping plant operations running smoothly, productively and with as little disruption as possible, while saving long term maintenance costs.
Our Objective
To remove the major expense, pressure and hardship incurred in implementing and running a APMS, the skilled resources and the ‘ passion to drive’ .We will take total responsibility for all operational aspects of your APMS, by operating your system from our centrally based head office. We will set up your system, ensuring that all assets and schedules are in place, and will deliver all schedules and job cards required to ensure that correct maintenance takes place when it should. The MT Remote Service, as with the full on site system, provides our client with all the maintenance data and information in graphical and/ or report format, with expert advice available, to assist in the ongoing improvement of your maintenance
function,
Benefits
- System operated and data processed by a specialized systems expert. · All information available is accurately recorded.
· Accurate asset register and generation of maintenance schedules. · No resource or expensive training overheads.
· Ongoing improvement of quality and functionality of the system. ·Expert data analysis to optimize maintenance schedules and program.
·Monthly Management report. · Compliance with safety requirements and of statutory schedules.
·Identification of client KPI’s (Key performance Indicators), to continually evaluate the system performance.
Delivery
A dedicated Mainguard Technologies Systems Engineer is provided to fully administer all aspects of the maintenance system, including:
· processing of all work orders · generation and customization of all reports · continual drive for maintenance excellence
This offers you peace of mind, as all of our Systems Engineers are fully experienced with the systems. Furthermore, the cost of Technologies running the system would be considerably less than that of a planner.